Privacy Policy

Shiloh Rental Properties
915 Broadway
Cape Girardeau, MO 63701
Email: info@shilohsemo.com

Effective Date: January 6, 2026
Last Updated: January 6, 2026

1. Introduction

Shiloh Rental Properties ("Shiloh," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and rental services (collectively, the "Services").

By using our Services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not access or use our Services.

2. Information We Collect

2.1 Personal Information You Provide

When you create an account, submit a rental application, or use our Services, we may collect:

Identity Information: Full name, date of birth, Social Security number (for tenant screening), driver's license or government-issued ID
Contact Information: Current address, phone number, email address
Financial Information: Bank account information (for rent payments), employment and income information, credit history
Emergency Contact Information: Names and contact details of emergency contacts
Rental History: Previous addresses, landlord references, rental payment history
Application Materials: Any documents or information you submit with your rental application
Communication Records: Messages sent through our platform, maintenance requests, and other correspondence

2.2 Information Collected Automatically

When you access our Services, we automatically collect:

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages viewed, features used, time spent on the platform, click patterns
Location Data: General geographic location based on IP address
Cookies and Tracking Technologies: Session information, preferences, authentication tokens

2.3 Information from Third Parties

We may receive information about you from:

Payment Processors: Stripe processes payments on our behalf and may share transaction information with us
Tenant Screening Services: Credit bureaus, background check providers, and eviction databases
References: Information provided by previous landlords, employers, or personal references you authorize us to contact

3. How We Use Your Information

We use your information for the following purposes:

3.1 Rental Services

Processing and evaluating rental applications
Screening prospective tenants (credit checks, background checks, rental history verification)
Creating and managing lease agreements
Communicating about your tenancy and property matters
Processing rent payments and security deposits
Managing maintenance requests and property access
Conducting move-in and move-out inspections

3.2 Platform Operations

Creating and maintaining your user account
Providing customer support and responding to inquiries
Sending service-related notifications and updates
Improving our Services and developing new features
Ensuring platform security and preventing fraud

3.3 Legal and Compliance

Complying with applicable laws and regulations
Enforcing our Terms and Conditions
Protecting our rights and property
Responding to legal requests and preventing illegal activity
Resolving disputes and collecting amounts owed

3.4 Marketing (With Your Consent)

Sending promotional materials about available properties
Informing you about special offers or updates to our Services
Conducting surveys and gathering feedback

You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including:

Stripe: Payment processing (subject to Stripe's privacy policy at https://stripe.com/privacy)
Tenant Screening Companies: Credit bureaus, background check providers, eviction databases
Property Maintenance Vendors: When necessary to fulfill maintenance requests
Cloud Storage and Hosting Providers: For data storage and platform operations
Customer Support Tools: For managing communications and support tickets

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information when required by law or in response to:

Court orders, subpoenas, or legal processes
Requests from law enforcement or government agencies
Protection of our rights, property, or safety, or that of our users or the public
Investigation of fraud, security issues, or violations of our Terms and Conditions

4.3 Business Transfers

If Shiloh is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.4 Property Owners

If Shiloh manages properties on behalf of property owners, we may share tenant information with those owners as necessary for property management purposes.

4.5 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

5.1 Active Accounts

While your account is active, we retain your information to provide Services and maintain your account.

5.2 After Account Termination

After your account is terminated or your tenancy ends, we retain your information for an extended period to:

Allow you to access payment history and lease documents
Comply with legal obligations (tax records, lease documentation)
Resolve disputes and enforce agreements
Prevent fraud and abuse

Typically, we retain records for at least seven (7) years after tenancy termination in compliance with Missouri state law and standard business practices. Some records may be retained longer if required by law or for legitimate business purposes.

5.3 Deletion Requests

You may request deletion of your personal information, subject to legal and contractual obligations that require us to retain certain records.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of data in transit and at rest
Secure authentication and access controls
Regular security assessments and updates
Employee training on data protection
Secure data storage with reputable third-party providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

7.1 Access and Correction

You have the right to access and update your personal information through your account settings or by contacting us at info@shilohsemo.com.

7.2 Data Portability

You may request a copy of your personal information in a structured, commonly used format.

7.3 Deletion

You may request deletion of your personal information, subject to our legal obligations and legitimate business interests. Some information may need to be retained for legal compliance, dispute resolution, or contract enforcement.

7.4 Marketing Opt-Out

You may opt out of marketing communications by:

Following unsubscribe links in our emails
Adjusting your account notification preferences
Contacting us at info@shilohsemo.com

Note that you cannot opt out of service-related communications necessary for your tenancy.

7.5 Cookie Management

You can manage cookies through your browser settings. Note that disabling cookies may affect your ability to use certain features of our Services.

To exercise any of these rights, please contact us at info@shilohsemo.com. We will respond to your request within thirty (30) days.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a person under 18, we will delete that information promptly. If you believe we have collected information from a minor, please contact us immediately.

9. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

Posting the updated policy on our website and mobile application
Updating the "Last Updated" date at the top of this policy
Sending an email notification to the address associated with your account (for significant changes)

Your continued use of our Services after changes become effective constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Shiloh Rental Properties
915 Broadway
Cape Girardeau, MO 63701
Email: info@shilohsemo.com
Phone: 573.335.0500

12. Missouri-Specific Disclosures

As a Missouri-based business, we comply with applicable Missouri state laws regarding:

Tenant screening and fair housing practices
Security deposit handling and documentation
Lease agreement requirements and disclosures
Privacy and data protection standards

For questions about Missouri-specific tenant rights or data practices, please contact us at the information provided above.

Acknowledgment: By using Shiloh Rental Properties' Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.